Online Trading Terms and Conditions

  1. Prices, Specifications and Availability
    Prices, specifications and availability are subject to change without notice.
  2. Postage and Carriage
    Please see the Delivery Information page.
  3. Delivery
    Delivery will be of the goods ordered (subject to clause 1) to the delivery address provided and, where possible, by the requested manner of delivery. Where the standard delivery service is chosen, delivery will be within the following timescale unless we advise you otherwise in writing by post, fax or e-mail. UK, USA, Canada, Australia and Europe: 30 days; all other destinations: 90 days. Where a special delivery service is selected or requested, delivery will be within the delivery time specified plus the time needed to process the order and prepare the goods for dispatch. We do not accept liability for non-delivery of goods (by whatever means) due to circumstances beyond our control. See clause 6.
  4. Terms
    Apart from customers with whom we have an existing trade arrangement, payment in full for goods and services provided must be received prior to despatch of goods. If goods are supplied under an existing trade arrangement, all goods and their related services remain the property of the Trinitarian Bible Society until paid for in full.
  5. Returned Goods
    If for any reason you are not satisfied with the product you have received, you have up to 30 days from the date of purchase to contact us by phone or email to make arrangements to return the item(s) in a saleable (undamaged) condition. Returnable items are eligible for exchange or refund of the purchase price. Please package your return carefully to avoid damage in shipment and include your name and address both on the outside and inside of the package. Shipping charges are not refundable. After 30 days, returnable items are eligible for exchange or store credit only.
    Where the reason for return is because of a fault with us or third parties we have used, we will refund outgoing postage and reasonable return postage charges (exceptions are given in clause 6).
    Please notify us immediately of any damaged and/or defective title which you receive. Simply contact our office staff to make arrangements to send a replacement copy and provide you with instructions for the damaged/defective copy.
    Returns Address:
    Returns Department
    Trinitarian Bible Society USA
    927 Alpine Commerce Park NW Suite 100
    Grand Rapids, MI 49544
  6. Unusual Circumstances
    As God is sovereign in all things, we acknowledge that all circumstances are beyond our control. However, we will not be liable where an order is not delivered, or is not delivered within the terms given in note 3 above or is not delivered intact, due to unusual circumstances such as an act of terrorism, war, adverse weather conditions, explosion, system breakdown, industrial dispute, etc.

Trinitarian Bible Society (U.S.A.), 927 Alpine Commerce Park, Suite 100, Grand Rapids, MI 49544, U.S.A. · Tel.: (616) 735-3695

U.S.A. Tax Exemption Number: 237365237

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